Troy Regional Medical Center provides notice to its patients and the public that when an individual has concerns related to care, treatment and services received at this facility, that he/she is encouraged to contact hospital administration at 334-670-5412. The individual also has the right to report any complaint or concern by phone to:
The Alabama Department of Public Health (ADPH) Complaint HOTLINE at 1-800-356-9596.
Visitation Restrictions effective 08/13/2021
Out of an abundance of caution and to protect the safety and well fair of all patients, staff and visitors during the COVID-19 pandemic, Troy Regional Medical Center has implemented the following restrictions:
Inpatient/ER Visitation will be approved in the following exceptional circumstances:
End of life situations.
Minor children must always have one parent present.
Special needs situations where there is a legitimate physical, mental, or developmental disability that requires the presence of a caregiver.
Outpatient surgery patients may appoint one primary caregiver who will remain in the same day surgery room on 2nd floor for the entirety of the stay to participate in discharge and transportation home.
Any other visitation will be case by case and determined by leadership based on individual circumstances.
Visitors/caregivers may not linger in waiting rooms or within the facility in an effort to support distancing requirements and prevent the spread of infection.
Vendors are not allowed in the facility unless requested by Leadership.
Visit Your Loved OnesPatients in the ICU may have up to two visitors from the immediate family for 15 minutes at the following times: 10 a.m., 2 p.m., 4 p.m., 6 p.m. and 8 p.m.
Children under the age of 16 must be accompanied by an adult. Please do not leave children unattended in the hospital.
Food Services, Cafeteria and Vending:Guest trays are available at $ 6.00 per meal. Please go to the Dietary Department to make arrangements.
Visitors are invited to dine in the cafeteria for lunch from 11 a.m. until 1:00 p.m. each day. Daily menus are posted near the cafeteria entrance.